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Taking proactive steps to properly maintain IT equipment is the best way to avoid unnecessary problems. But let’s face it, sometimes things do go wrong. And if it’s having a business impact, then it is vital to get a resolution as fast as possible.
Equitable
The support services provided by Avail IT Solutions are based on a pay as you go model. Some IT service companies prefer to tie you into contractual technical support. Effectively, there will be winners and losers, with some paying for a service that they neither need nor receive. Do you want to pay for something you don’t use?
Competitive
Our hourly or daily rates that we charge are very competitive. Be our guest, compare what others are quoting. How can we do this? - by maintaining low overheads, with an emphasis on technical rather than sales and marketing staff.
Quality
All technical support staff have Microsoft Certified IT Professional, Microsoft Certified Systems Engineer, and HP Accredited Platform Specialist status.
Service Level Agreements
Our managed service clients benefit from a same business day service level agreement. Most problems can be resolved using our remote access facility, saving travel time and in many cases working immediately towards resolution. Where this proves not to be the case, we provide a specialist on-site with no call out charge.
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